In the Ambient Assisted Living JP the objective is to support theindependence of older people with smart solutions. On the one hand,autonomy in different aspects of life will improve the quality oflife for older people, on the other handsocieties need older people to stay independent and to take care ofthemselves and of each other. This is important in order to keepthe health and social systems sustainable in the (near)future.

To realise these objectives, it is important that products andservices are desirable, provide added value for older people, meettheir needs and wishes and offer meaningful contacts, relationshipsand activities. User engagement is crucial to be successful in thisarea, as well as sensitivity to special ethical issues that willarise.

This track will be dedicated to present and discuss the necessityof engaging end users – and other stakeholders – in developing AALproducts & services, the problems and solutions in shaping thisprocess and the ethical issues related to AAL.

In AAL, innovative technologies combined with (new) services areintroduced in the lives of older people, their families and theirsocial/care networks. In this con­text, many questions presentthemselves concerning ethical and legal issues, for instanceprivacy and data processing, responsibility and accountability,autonomy and dignity of older people. Special attention is neededwhen people with cognitive impairments are involved.

Ethical questions can be structured along different levels anddimensions. Some are referring to the end users, others to theproduct- and service providers or the society in general. You candistinguish between ethics related to the involvement of olderpeople in experiments, the impact of the smart technology solutionsthemselves, and their (inter)national implementation anddeployment.

Different levels and dimensions require different questions,concepts, methods and answers. Theoretical studies and practicalexperiences will shed more light on the ethical issues inAAL.

Chair: Jan Gerrit Schuurman, Prof., Inspire2Live

Lutz Kubitschke.pdf, empirica Gesellschaft fürKommunikations– und Technologieforschung mbH: Ethics in the field of ICT for independent living and homecare

Emilio Mordini.pdf, Dr., Centre for Science, Society andCitizenship: Sixty is the new Forty: ethics, ageism, and the eternalyouth

Claire Huijnen.pdf, MSc, MTD, Smart Homes:Ethics related to aging in place with AAL; experiences and amodel

The rise in innovative use of ICT is transforming not only healthand social care, but the overall quality of life and well being ofolder adults. It is not uncommon to regard innovation as a distinctevent, yet it often is an ongoing and cumulative process ofactivities.

User engagement within product and service innovation will oftenimply changes in the technological development process as well asin organizational, institutional, research and development culturesand also in individual mindsets. Therefore we need to create ashift between AAL technology development and the consumer/user.Such a shift will have implications for how consumers/users areconceptualised, understood, engaged, valued and integrated into theinnovation process.

This session aims to challenge traditional thinking and to explorenew and innovative models of user engagement across the design,ambient assistive technology, socialscience and ICT sectors.

It will be supported by a parallel session ‘Examples of usercentric models of innovation in R&D’ highlighting severalprojects’ experiences and learning.

Chair: Francisco Pérez Trejo, Senior Advisor, TCSP

Lisette van Gemert-Pijnen,Dr, University of Twente: Value-driven and Human-focused eHealtha holistic approach for participatory development of eHealth
Ignacio Del Arco.pdf, Dr., i2BC(Institute of Innovation for Human Wellbeing): PeopleLed Innovation tools for AAL development and deployment: SocialSpaces for Research and Innovation
Marianne Guldbrandsen.pdf, Dr., Design council: User-led innovation – a communitybased perspective

If smart AAL solutions want to conquer the world of seniors, theybetter be good! Es­sentially they must be appropriate, meaningful,worthwhile, desirable, user friendly, meet real needs and wishes aswell as provide efficient service support. Engage­ment of end usersin the whole process is crucial. Not because it is ‘fashionable’but because it is necessary; necessary for people, necessary forbusiness.

In this session we will see and discuss how end user engagementadds value to the design of technologically enabling solutions.Good practices from healthcare, design and industry will behighlighted.

The session will be followed by the session ‘Methodologicalperspectives in engaging end users/stakeholders’ where projectswill be showcasing their experiences and learning in thisarea.

Chair: Elizabeth Mestheneos, President, AGEPlatform Europe

Mathias Knigge.pdf, grauwert – agency for demographical provenproducts and services: Include Need and Desire – High Acceptance byUser-Integration

Øystein Johnsen.pdf, Chief Creative Officer, CCO, Abilia: User interaction in the developmentprocess

Dafydd Pugh.pdf, Kent County Council

Following the session about user centric models of innovation, inthis session several experiences with user centric design will beshortly presented.

A carousel format will enable more in-depth discussions with thepresenters of your own choice.

Chair: Barbara van der Linden, ZonMw

Tarja Heinonen.pdf, Programme Manager & Hanna-GretaPuurtinen, Manager of InternationalProjects, Tampere University of Applied Sciences: End-user involvement in developing innovative, preventive seniorservices

Javier Garcia Guzman.pdf, Dr., Carlos III University ofMadrid: Social Spaces for Research and Innovation as organizations forinnovation based on user engagement

Peter Roelofsma.pdf, Dr., Dept. of Social Gerontology &Center for Advanced Media Research VU Amsterdam: User centred design of AAL systems forthe Elderly: How to optimize user involvement

Brian Caulfield.pdf, Dr. & Flip van den Berg, TRILCentre: Co-creating an Alertness Training Programme: The Power of ParticipatoryDesign

Fabio Pianesi.pdf, Dr., FBK-irst: Familiarity-based design in communities

Enrique de Miguel iLlari.pdf, CEO, 2Mares: RuraisLAB:a User Centred Research Space focusedon rural Women enviroments

“I am not an ‘older person’, I am only aperson getting older”.

Who do innovators have in mind, when challenged to design solutionsfor older people? What are the views and desires of older people?And how to address these desires successfully? If people becomeless independent, on whom would they prefer to rely on? What can welearn from the mainstream marketing/advertising industry togenerate desirability of products and services?

In this session we will hear about the influence of experiencing‘old age’ on design, autonomy and dependence on informal care andthe senior market.

Chair: Jackie Marshall-Cyrus, Technology Strategy Board

Lilian Linders.pdf, Dr., Fontys University of AppliedSciences: What induces people to give informalcare?

Patricia Moore, President, MooreDesignAssociates: AGEING BY DESIGN: Inclusive Solutions for the LifeSpan

Cristelle Ghekiere, Seniosphere: From 55 to 105, a big carry-all bag: Analysis of the differentsenior markets

Following the session about ‘methodological approaches tomainstreaming AAL solutions’, in this session differentperspectives of engaging users/stakeholders will bepresented.

A caroussel format will enable you todiscuss your questions with the presenters of your own choice.

Chair: Bruno Fragoso, UMIC,PT

Fiorella Marcellini.pdf, Dr., INRCA: The path to the technology acceptance in the older people

Jochen Meyer.pdf, OFFIS Institute forInformatics: Involving users in the design process with the help ofLo-Fi and Hi-Fi Prototyping

Claudia Oppenauer-Meerskraut.pdf, Center for Usability Researchand Engineering: User involvement from the very beginning: Challenges and Benefits

Francisco Nunes.pdf & Paula Alexandra Silva, SeniorScientist, Fraunhofer Portugal: Usability testing with older adults

Narciso González Vega, Dr, University ofJyväskylä, AGORA Center: Ethicsin CONFIDENCE: Empowering the freedom of choice ofparticipants

Trinidad Carrion.pdf, University of Málaga – Spain: Carers 2.0: Improving quality of live for family caregivers and olderpeople through social technology

Sabine LeGrand.pdf, LivingLab Limousin: Safety and security / privacy

Funders of AAL research and development are increasingly demanding tounderstand how end users benefit from the proposed solution. Howare they effectively involved in thedevelopment process?

How will the interaction between researchers and users be sustainedduring the project? What is the motivation for the end user to stayengaged?

Projects are supposed to be equipped to undertake this task, but inreality it is not easy to translate this aspiration intopractice.

This session aims to explore sustainable methods to supportprojects and end users in the research and development of AALtechnologies

Chair: Lucia Lukanova, PhDr., Accenture, Germany

Elizabeth Mestheneos, President, AGEPlatform Europe: Lessons for AAL research concerning userinvolvement

Marjo Rauhala.pdf, Dr., Vienna University ofTechnology: Some experience-based guidelines supporting the participation ofend users in designing AAL solution

JoseVargas Casas.pdf, Fundacion Andaluza de Servicios Sociales: New Technologies within the Telecareservice. A User involvement Approach